Infection Prevention and Control

During lockdown we have been busy behind the scenes, improving our services and working towards implementing safe and effective policies, to ensure a safe environment for you and our team for when we could re-open our face-to-face appointments.

That time has now arrived and all our preparation and new control measures can be rolledout! There are some temporary restrictions to ‘normal operations’ which impact the range of services we can reopen as well as limiting the number of practitioners and clients allowed in the clinic at any one time.  However we confident these measures will have minimal impact and are pleased to begin the process of returning to normal.

NEW Control Measures for Re-Opening

1. COVID-19 Symptoms

If you are experiencing any symptoms of cold or flu such as a sore throat, cough or fever please DO NOT attend your appointment. We will be happy to switch this to a Virtual Injury appointment, but you can also rearrange your appointment for a later date. We reserve the right to refuse treatment if we believe you are putting our staff and other patients at risk. We strongly recommend downloading the NHS Covid-19 app, to monitor exposure and self isolate when necessary.

2. Reduced Service

There will be limited practitioners in clinic – initially only 1 practitioner and patient. As the risk value drops we will move to no more than 2 at a time until safe to return to normal opperations – meaning a reduced service, to ensure minimal ‘non essential’ contact with our patients and staff.

3. Staggering Appointments

We are also staggering patients and leaving 15 minutes between each appointment, ensuring our staff can complete a full medical clean before and after each treatment, while no ‘crossing paths’ of arriving and leaving patients takes place, keeping social distancing to a minimum.

4. Queuing on Arrival

We ask that in order to help us reduce ‘patient crossover’ within clinic, that you wait in your vehicle until your appointment start time – every appointment is confirmed via text and email, so please check these if you are unsure.

5. Hand Hygiene

We must insist that all patients wash their hands on-arrival and make use of the antibacterial gel that can be found in the reception, waiting room and treatment rooms.

6. Face Masks

For your protection, our practitioners will be wearing surgical face masks during treatment. If you feel more comfortable please feel free to wear your own face mask too.

7. Keeping those at-risk Safe

We are treating all patients, however if you are a ‘high risk’ person such as immunocompromised; have pre-existing medical conditions or are over 70 we ask that you kindly stay at home during this phase.

8. Social Distancing

When moving through the clinic please try to maintain social distancing measures wherever possible.

9. Cashless Payments

Card payments are preferable in these circumstances and when booking online you may be prompted to pay via card at the time of booking – please note no payment is taken until the after your treatment. This eliminates unnecessary contact post appointment.

10. Own Towels

Feel free to bring your own towel with you for more comfort during your treatment.

11. Consent to Control Measures

A disclaimer will need to be signed each time you have an appointment during the pandemic, confirming you understand and adhere to the above policies and are happy and clear with the safe working policies we have in place for the protection of staff and patients and are clear of any symptoms and that you consent to assessments and treatments to commence. Any concerns must be expressed prior to your visit.

12. Virtual Appointments

We are continuing our Virtual Injury Clinic and phone consultations for those that would prefer not to attend the clinic in person just yet, or for those whom are not feeling well  – you can book a virtual appointment here. Or find out more about our Virtual Injury Clinic by clicking here.

Our Sports massage and Run Lab services will be back up and running soon, but not just yet. Please let us know and we’ll add you to the waiting list for these services.

We ask everyone attending the clinic to adhere to these new measures in order to continue reducing the spread of Covid-19 and to help protect yourself, our staff and other patients.